A couple of weeks ago, Junior and I took Seamus and Sierra, the two kids we happened to have that day, up to Bass Pro Shops. We had a couple of motives; Seamus’ birthday was coming up and I made a deal with him that he could pick something out for his gift and I would pay for it. Junior and I both wanted to look at guns too, he went for the .45s and I was looking at .40s.
I’ve been wanting a nice compact .40 cal for a couple of years, as a carry gun. I’ve amassed the concealed carry application, got my name changed on the pertinent documents, and scoped me out a nice training class. I used to hold a CCW years ago, when I was working for a Sheriff”s Department on call at odd hours. It wasn’t hard to get at that time, working for the Sheriff and all, but I let it lapse when I had John. I didn’t think I could successfully deal with both a gun and a baby at the same time. I always meant to renew the license one day, and now that the kids are all older and I’m again on call at weird times and places, now is the time. My old revolver is really big; it’s going on the permit too, but for an everyday carry, I also want something smaller and automatic. Hence the .40 caliber shopping; more stopping power than a 9 mm and yet not so punishing as a .45, so I will actually practice with it.
So at the gun counter, I pulled my number and patiently waited at least half an hour while Junior browsed ammunition, Seamus played with the turkey calls and plinking range, and Sierra gradually sank lower and lower into not feeling good. When I was finally called up, the little Taurus I was interested in fit my hand like a glove. I picked up a few more, but kept coming back to that one while Junior browsed his 1911s. Finally, I decided on that one, and started the paperwork. It was a really busy day, and getting everything together took another hour. Sierra zonked out in a cart. Seamus found a bow that he thought he might like.
We kept doing paperwork. We got passed from the orignal, under-21 salesman to a legal one. This one, Ray, was very personable. He explained the requirements of the DROS form, and I paid that fee. None of that was a big surprise, as I was once a gun dealer myself, years ago. I paid my fees and signed my name, and then he brought up the ID issue. Well, that’s changed a little bit in the years since I’ve been doing it, but OK. I had my driver’s license with my correct name and address. But then Ray mentioned, after the sale of course, that I needed two forms of government ID that showed my address. Uh, that could be a problem. I explained that we were recently married and I haven’t changed my name on everything yet. My registrations aren’t changed yet, as they haven’t come up for renewal. We bought the house before we were married, so it’s my maiden name on the deed. Seamus looked at backpacks.
“No problem,” said Ray. You can bring in a utility bill with your correct name and address. He helpfully wrote that down on the stack of paperwork I would need to bring in to pick the gun up. Seamus decided on a bow, but they didn’t have the right one. He selected a wrist rocket as something to have for his actual birthday.
This kicked my butt into gear to get my name changed in all of the rest of the places that I hadn’t bothered with. After all, the cable company doesn’t care whose name is on the check as long as they get their money. I did that, and got PG&E to resend me a bill, since I throw them away after I pay them online. Hell, I even got off my ass to go get a new passport photo taken to get that updated too.
So today, the magical day came along, and I scooped up Seamus from his dad’s house. We had my bundle of paperwork, a list from Junior revolving around shotgun shells in case quantities, and a post-it note with the exact model of bow for Seamus’ birthday. We attracted the attention of a salesman, gave him my paperwork, and went to look at bows. Sadly, they only had either the left-handed model or the low-draw-weight models of his bow. He was disappointed, but I had him measured for arrows and a helpful lady started cutting a box of them for him.
At which point the gun salesman wanted to see me other form of ID. I plopped my utility bill down on the counter. Promptly, my joy was dashed. Apparently, if you went the utility bill route, you needed 90 consecutive days’ worth of utility bill. Which Ray had neglected to mention to us, obviously. I had told him right then that I was in the process of changing my name and didn’t have a lot in it yet. He didn’t say anything about three bills. He didn’t write anything about it on my paperwork.
I was flummoxed. What was I supposed to do? None of my other paperwork at home had the correct name on it. My auto registrations probably didn’t even have the right address. This guy offered to get a manager at least, so I thought I cold get some clarification.
Boy, was I wrong. This manager type barely glanced at my paperwork, hardly listened to what I was asking, and dismissed me. “It’s not our policy, it’s the law,” he kept saying. Well, I understand that; what I didn’t understand was why hadn’t his salesman TOLD me that law whe I was buying the gun? I wouldn’t have bought it knowing I couldn’t pick it up. I couldn’t wait the extra two months until I did have three months of bill because the DROS registration is invalid after 30 days. I didn’t think you could return guns. I knew I was out the DROS fee, which I wouldn’t have paid in the first place if I’d known about that particular piece of law. The manager kept repeating that most people use their registration. I kept repeating that I didn’t care what most people used, my registration wouldn’t work and I’d told Ray that and why up front.
I was surprised and getting frustrated, and to my sincere annoyance, I started getting emotional about it. This was not what I’d expected to run into on a good day out. This manager treating me like I was some sort of common criminal trying to get away with something was not helping. He was so scornful. I’m embarrassed that I was so flustered that I didn’t think to get his name even, so I could write a scathing letter to their corporate headquarters. He said I could return it, and was on his way to escort me downstairs to do so. I already had arrows being cut though, so I needed to wait for those. I told him that I was done doing business with Bass Pro Shops if that’s how they treat people, and he did not give a rip. I hate to lose that place, as it’s one of my favorite retail places ever, but this was ridiculous.
But while the archery girl was ringing me up, another man in the department had been watching the whole interchange. He quietly took my paperwork and went in the back to talk to the actual department manager. I was apologizing to the girl for getting emotional; not one of my finer moments in a strong professional life. While I was standing there, scenarios were rolling through my head. Do I cancel my class? I can’t even apply to buy another handgun for another 20 days. I don’t want to take the class without the gun I’ll actually be carrying. And now I have to start shopping all over again? Joy.
Seamus and I took our one purchase and had started downstairs while I tried to explain to him why we wouldn’t be going back to one of our favorite stores because of how they treated us. We had stopped on the stairs while I explained things to him about how one behaves when one values customers, and that I would find him his bow somewhere else, but that he would still get it. Randy, the quieter salesman, called from the top of the stairs. I had forgotten my paperwork, which I would need to get my money back.
But Randy’d been doing some research. It seems that his manager was of the opinion that the paperwork was designed to establish where I lived, not my name. They seemed to think that if I brought in documentation with my maiden name and my correct address, it would probably fly. He asked if I still had my old driver’s license, which I do happen to have. I asked if bringing in my marriage certificate would help, and Randy allowed as how it wouldn’t hurt. So instead of walking out never to return, I asked him to keep the gun stocked and I would try again. He took my phone number, promising to do some more research. But best of all, he apologized, and said that his store didn’t want to treat customers like that. He’d seen the whole thing, and while he didn’t directly contradict that asshole manager, I don’t believe he agreed with him either.
So my plan is to give Bass Pro one more chance. It never was about the laws; the laws are what they are. It was about them not telling me of the laws, and that I wouldn’t have bought the gun had I been able to make a fully informed decision, and how they treated me with contempt. I am no criminal; I’ve never even had a speeding ticket. I wasn’t yelling, I wasn’t making a scene, I was just trying to find out how to resolve a mistake that they had made, not me. I don’t appreciate being treated as scum for trying to make a lawful purchase, especially at a store that survives on those same lawful purchases.
So Seamus gets his bow after all. This was the only store with a name that I recognize that carries this particular model. I’m not big on sending money over the internet to places I’ve never heard of. I ordered it, and when it comes in, I’ll bring him up for another two-hour drive to get it fitted to him.
And should they treat me with contempt again, I am done. Bass Pro Shops is on probation, as far as I’m concerned. I lived without it before they opened up here, and I can do it again. It’s too bad, but if I have to, I will.